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Refund and Returns Policy

Refund Policy

1. Introduction

At Misaq Fabrics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund policy to ensure a smooth experience. Please read the following terms carefully.

2. Eligibility for Refunds

  • We accept refund requests under the following conditions:
  • The item received is defective, damaged, or incorrect.
  • The refund request is made within days of receiving the order.
  • The item is unused, unwashed, and in its original packaging with all tags attached.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Items purchased on sale or promotional discounts.
  • Customized or tailored products.
  • Products that have been used, washed, or altered in any way.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support at info@misaqfabrics.com with your order details and reason for the refund.
  2. Provide clear images of the defective, damaged, or incorrect item.
  3. Our team will review your request and notify you of the approval or rejection of your refund.
  4. If approved, the refund will be processed to your original payment method within business days.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe return.

6. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please:

  • Check your bank account again.
  • Contact your credit card company or bank as processing times may vary.
  • If the issue persists, contact us at info@misaqfabrics.com.

7. Changes to This Refund Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

8. Contact Us

For any questions or concerns regarding refunds, please reach out to us: